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Email To Case Automation - Microsoft Dynamics CRM

 

Email To Case Automation for Microsoft Dynamics CRM

Email To Case Automation for Microsoft Dynamics CRM 2011/2013/2015 helps your company efficiently manage the support process by automatically creating cases from emails and auto-populating case fields from the email body. 

This product requires an email delivery to be setup in CRM. Please contact IOTAP Support if you need assistance in setting up your email router or server-side synchronization.

Features

  • Supports multiple queues

  • Automatic linking to Contact or Account

  • Email spam protection

  • Email loop protection

  • Email domain address exclusion

  • Supports HTML email

  • Automatic Case Owner assignment - Multiple options

  • Copy attachments to Case

  • 100% Native - works from within CRM

  • Email notifications for external and internal users

  • Fully configurable

  • Can be customized based on individual requirements

  • Multiple Email Templates with additional functionality to add direct links to CRM records

 



Existing Users

Benefits

  • Customers receive better service
  • Improved and consistent support process
  • Increase ROI by reducing number of clicks per response

 

 

 

 

Email To Case Feature Comparison

 

Email to Case (E2C) Features Standard IOTAP
Link Case to Account only or Contact only exclusively  
Email SPAM protection
Email LOOP protection
Duplicate Case prevention using Email Subject Search technique
Copy Email Body to Case Description
Copy Email Attachments to Case
Auto-Response email notification
Auto-Response email notification with Case Owner in email “CC”
Ability to Re-open existing case
Quick Diagnostics with detailed event logging
Forwarded Email Processing – Intelligent Customer locator
Email History Panel – Productivity Booster

 

MS Dynamics CRM Add-On Testimonials

 

  • Works great. We often have need to clone 5 or more records and this achieves it in seconds… Highly recommended! Exceptional service!

    SCHOOLS INDUSTRY
  • Super easy deployment and very good control and performance of the utility. Makes me want to explore more of the add-ons as time allows.

    Stuart Fawcett
  • The sub-totaling in v5.0 has been a huge value-add. IOTAP support has been very responsive! Easy to build, maintain and edit… Very happy with this product, highly recommend.

    Anonymous
  • It has solved our sales guys problem of managing manual calendars to remember each and every client's birthday or important anniversaries... it helps filter-out the contacts with Birthdays, month-wise or date-wise if the gifts have to be pre-planned !

    Jennifer R
  • What's not to like? It works as indicated. Very flexible. I installed it and started using it… Beyond the quality of their product, IOTAP has some of the best customer service I've ever encountered. They are available, attentive, and will not hide behind emails. Awesome!

    Scottyhuff
  • Cloning functionality is something that you’d expect to be standard in CRM but that just isn’t! Our Quotes are quite huge, as we needed cloning desperately to duplicate our quotes... IOTAP‘s Clone add-on came to our rescue... Great product and very reliable support - we have been using their Clone add-on for past 6 months... And we are happy that their latest version does not use Silverlight... highly recommended!!!

    Glenn Mcguire
  • The add-on was easy to install and setup. Response time of IOTAP support is great ! Now we no longer have to enter cases or update them manually - through this system, we can easily see the history of the case anytime. Cases sent to our support email address are registered in CRM automatically, including the customer contact and account, saving us a lot of manual efforts... Tracking of messages all in one place has improved our company process to a large extent ! This is a great system that I would recommend to anybody who values process.

    Jennifer R
  • Great support, extremely reliable and quick to respond. We had a few questions at deployment, and immediately had a share session with their support team… I would recommend this product to any organization as it is a fair price and will really streamline information within your CRM system!

    Cardj
  • Great product to use! Helps us easily track the coming birthdays and we never miss important anniversaries and events related to our customers - great app to strengthen customer relationship

    Anonymous
  • I’m very happy with the "Report Scheduler Add-On" product produced by IOTAP for Dynamics CRM, it took me out of a bind and the installation and setup were both very straight forward.

    Ralph Perez
  • We use Email to Case Premium to support our service team with case management in Dynamics CRM. Our support team saves a lot of time since we don’t have to enter or update the cases manually anymore. It automatically sends an email to our support team which helps us in saving a lot of time. We're very happy with their support team – their responses are quick and easy to understand!

    Anonymous
  • The add-on allows automatic generation of ids in a sequence that can be custom defined based on the business requirements. It even allows to update existing records in the system in the same sequence… It is value for money, with a lot of features that are not easily available in a similar package! The FREE TRIAL option makes the purchase easier.

    Anonymous
  • Cloning functionality is something that you’d expect to be standard in CRM but just isn’t! Our Quotes are quite huge,as we needed cloning desperately to duplicate our quotes... IOTAP Clone add-on came to our rescue...Great product and very reliable support - we have been using their Clone add-on for past 6 months... Happy that their latest version does not use Silverlight...highly recommended!!!!

    Nigella dsouza
  • Finally, a solution for scheduling reports for a CRM 2011 Online implementation. We have been looking for some time (and even 'hacked' out a solution using workflows) but were difficult to maintain and impossible to deploy to anybody other than senior technical staff used to de-bugging code. We can now distribute views out on a variety of updates (opportunities, customer cases etc) for different audiences, different levels of interest / needs and all done automatically. So easy to set-up and deploy that we have already issued the instructions out to department heads / key staff so they can start producing their own scheduled reports, not having to wait for IT to set-up for them. Very impressed with the speed of development (already two versions on with new features being added all the time) and the close-contact with the commercial and support staff of IOTap - my own issues and questioned answered very quickly and our ideas for future features taken seriously... Having the ability to trial the product gave us the confidence that we could install and deploy and get it working very quickly. Made the purchasing decision very easy in the end as we add an audience of supporting end-users loving the daily / weekly reports that were being delivered to them - no-one wanted these to stop so approval to spend was simple.

    Philli Sykes
  • Easy to use and easy to deploy. You can run it and have it auto-number all the records in a batch.

    Anonymous
  • Great product for duplicating entries in CRM 2011. Easy to install and great staff to work with. Highly recommended.

    Jwindsorsr
  • In addition to the outofbox-features iotap made a solution for a custom entitity and it works as expected.

    Harald Marchhart
  • In addition to the outofbox-features iotap made a solution for a custom entitity and it works as expected.

    Harald Marchhart
  • Exactly what we were looking for! -easy to install, and performs exactly as advertised - Copy a quote and ALL Part numbers in one-click! - Thanks!

    Randall Smith

 

Screenshots

Email 2 Case Automation Process Flow

Maintenance & Support

All add-ons offered by IOTAP come with one year of annual maintenance and support.



 

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