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Deliver amazing customer experiences
With Microsoft Dynamics CRM, we help you reimagine sales around this new customer journey. Your sales reps can zero in and focus on the most impactful activities. You can win faster by making every customer conversation more relevant, valuable, and productive. And you can sell more with better insight, understanding, and pipeline confidence.
See everything you need on a single screen on any device, so you can sell smarter and faster while you're on the go. Touch-first mobile apps provide a consistent experience across PC, phone, and tablet, letting you update activities, contacts, and opportunities and get real-time insight on the metrics that matter most.
Drive best practices across your sales organization, maintain consistency, and remain agile. Process flows guide sales reps and managers toward successful outcomes. Build watch lists and automatic alerts to keep up to date on news and events that affect your accounts.
In the past designing eye-catching websites meant training your team to use SharePoint Designer or engage with specialist developers. Today designers can build dynamic sites and do all their work using design tools they are familiar with (like Dreamweaver, Expression Blend, etc…) With SharePoint in this release we’ve made it easier to bring in design elements, and create beautiful sites that can work across a multitude of devices.
Give your sales team unprecedented social data for lead generation and relationship management. Make every customer conversation more relevant, valuable, and productive. Gain competitive insights from social channels, and harness the social web to identify new leads and contacts. Leverage personal and corporate connections to turn cold calls into warm introductions.
Enable your sales professionals to effectively work across teams, geographies, and work groups. Tap into the combined social intellect of your company, automatically create shared workspaces for leads, and co-edit proposals in real time. Allow reps to get connected to the right people, share information, and organize around deals by harnessing the power of Yammer, Lync, and Skype.
Analyze and get immediate insights across all your data with self-service BI. Gain instant visibility into your pipeline from anywhere, on any device. Empower your sales managers and reps to share insights and to analyze the data they need with real-time sales reporting, flexible dashboards, and inline data visualization. Easily set up sales territories, teams, and prices lists.
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