Microsoft Dynamics CRM

Deliver amazing customer experiences

 

Service

Earn loyalty. Empower agents. Drive resolution.

Social and mobile have transformed customers' service expectations. Customers expect quality, personalized service—on their terms—across the web, social, mobile, and phone. With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalized service—at any time and via any channel. Empower your agents with everything they need at their fingertips to deliver amazing customer service.

 

 

  • Multichannel Service
  • Unified Service
  • Enterprise case management
  • Knowledge Base
  • Social Customer Service
  • Resources

Offer service anytime, anywhere.


Enable customer service engagement across web, social, chat, mobile, and phone, including customer self-service and social care. Provide channel context for personalized service with minimal customer effort using Parature and Microsoft Dynamics CRM.

Empower agents. Wow customers.


Provide agents with a single, unified experience to easily deliver fast, amazing customer service. Agents can access every source of information they need, across diverse environments, to provide a more personalized, effective standard of service.

Manage cases faster.


Stay on top of your cases from your desktop or mobile. Enable your agents to deliver world-class case management while providing differentiated levels of support, with entitlements and service level agreements.

Find the right answers at the right time.


Connect the right person with the right knowledge at the right time to answer service needs, whether it's customer self-service or your employees. Provide rich media, including images, videos, and real-time blogs and feeds with Parature.

Engage on your customers' terms.


Deliver customer service on social channels. Listen and analyze interactions at scale. Create cases based on social interactions, and use social data, like sentiment, to trigger workflow and handing.


 

Get Sales Productivity. Today!

Get your free trial of Microsoft Dynamics 365 Now!

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Explore our business solutions

 

Sales

Zero in. Win faster. Sell more.

With Microsoft Dynamics CRM, we help you reimagine sales around this new customer journey. Your sales reps can zero in and focus on the most impactful activities...

Learn more

Service

Earn loyalty. Empower agents. Drive resolution.

Social and mobile have transformed customers' service expectations. Customers expect quality, personalized service—on their terms...

Learn more

Marketing

Engage customers. Build pipeline. Demonstrate impact.

Marketing is changing faster than ever before. Marketers own more of the customer journey and must engage customers in new ways...

Learn more

Social

Listen everywhere. Connect authentically. Move faster.

In today's social and mobile world, businesses need to move faster and share knowledge more broadly than ever before...

Learn more