Microsoft Dynamics CRM

Deliver amazing customer experiences



Listen everywhere. Connect authentically. Move faster.

In today's social and mobile world, businesses need to move faster and share knowledge more broadly than ever before. They also need to connect to customers on their terms, which increasingly means getting on social. Microsoft Dynamics CRM enables your sales, service, and marketing teams to deliver amazing customer experiences by empowering them with social tools built right into Microsoft Dynamics CRM.



  • Microsoft Social Listening
  • Insights by InsideView
  • Yammer integration
  • Social customer service

Turn sentiment into opportunity.

Social insights can facilitate amazing customer experiences, ensuring that messages resonate while highlighting trends that impact your brand. Harness the power of the social web in 19 languages, and track social sentiment natively in six. Whether integrated into your customer relationship management (CRM) solution or into a stand-alone one, we make it easy to make social part of everything you do.

Personalize every interaction.

Transform your customer relationship management (CRM) account information from static to dynamic with constant updates to three essential types of information—data, insights, and connections. Sellers and marketers from more than 19,000 business-to-business (B2B) companies trust Insights, powered by InsideView, to help them be relevant, sell smarter, and grow faster.

Move faster as a team.

Yammer is an enterprise social network used by more than 200,000 companies worldwide, and it now provides social context within Microsoft Dynamics CRM. Get connected to the right people, share information across teams, and organize around customers and opportunities, so you can get farther—faster.

Engage on your customers' terms.

Deliver amazing customer service on social channels. Listen and analyze interactions at scale. Create cases based on social interactions, and use social data, like sentiment, to trigger workflow and handling.


Get Sales Productivity. Today!

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