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Email to Case Maintainance: Creating Bulk Delete jobs

 

Maintenance involves deleting event log records created by Email to Case Automation add-on on regular basis. This can be done by creating Bulk Delete jobs from Settings > Data Management section of CRM.

Bulk Deleting Emails

 

Sample Example: Creating Bulk Deletion job which runs every 7-day and deletes the event log records created by Email to Case Automation add-on:

Go-to Settings > Data Management and click “New”:

 

Step 1: Start Bulk Deletion Wizard

 

Step2: Define Search Criteria

 

Step 3: Select Bulk Deletion Options:

 

Step 4: Submit Bulk deletion job