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Installation Process

If you already have an email2case previously installed then kindly uninstall it before installing the newer solution.

 

Installing the “Email to Case Automation” Solution file: Click “Import” as shown below:

 

 

 

 

After successful import, the “E2CA” and “E2CA Event Logs” link will appear in Settings section as shown below: (Please refresh the page after installing the add-on)